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20 West 72nd Street

Manhattan · Upper West Side-Lincoln Square, NY 10023

20 West 72nd Street is a 128-apartment building in Upper West Side-Lincoln Square, built in 1925, managed by Solstice Residential Group, LLC. The City has 106 open housing-code violations on file for it, 2 of them immediately hazardous, about 0.83 per apartment, roughly three times the neighborhood norm for a building this size (HPD, as of 5 October 2026). One complaint was filed with 311 in the past year, which the City closed in a median of 54 days (311, as of 5 October 2026). No tenant has reviewed it here yet. Everything above comes from the City's own records.

Managed by Solstice Residential Group, LLC

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Units
128
Year built
1925
Borough
Manhattan

This building’s record with the City

Complaints tenants filed with 311, and repairs a City inspector has asked for. Most repairs are routine maintenance. Both describe the building rather than the people in it, and often predate the current management.

2.5/5About average for the areaScored from the records below against every building we cover. It is not a tenant rating. Nobody who lived here said this.

Complaints are down from 9 to 1 year on year.

1tenant complaint

Filed with 311 in the past year · 9 the year before

Typically closed in 54 days · neighborhood median is 5

106open repairs

Outstanding with HPD · about 0.8 per apartment

Immediately hazardous
2
Hazardous
60
Non-hazardous
44

What the open repairs are about

  • Stairs, floors and ceilings40
  • Doors, windows and locks18
  • Leaks, damp or mould16
  • Electrical13
  • Plumbing5
  • Heat or hot water5

Source: NYC 311 and Housing Preservation & Development. Look this building up · updated Oct 2026

The company that manages it, elsewhere

Solstice Residential Group, LLC manages 66 other buildings we cover, holding 4,498 apartments.

open violations
517open violations
immediately hazardous
77immediately hazardous
311 complaints
78311 complaints

in the past year

per apartment
0.1per apartment

The company’s record across its other buildings, not this building’s. A company can run one well and another badly, and these figures often predate the current management. (HPD and 311, as of 28 September 2026.)

What tenants say

Nobody has written about 20 West 72nd Street yet.

Does the heat hold in January? How long does the super take? Does management answer the phone, and were you charged what you expected? No public record answers any of that. Only someone who lived here can.

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